Welcome to Ellywebis. We appreciate your trust and are committed to providing high-quality digital products that support your marketing goals. Please read this Refund and Returns Policy carefully before completing a purchase.
1. Overview our Refund and Returns Policy
This Refund and Returns Policy applies to all digital products sold by Ellywebis, including but not limited to downloadable files, online courses, templates, eBooks, licenses, and any other digital content or software delivered electronically. By purchasing a product through our platform, you confirm that you have read, understood, and agreed to this policy in full.
2. Digital Products Are Non-Refundable
All sales are final. Due to the nature of digital content, we do not offer refunds, returns, or exchanges. Once a product has been delivered, downloaded, or accessed, the sale is considered complete.
This policy exists to protect our intellectual property. Additionally, it ensures fairness to all customers by preventing misuse.
3. Exceptional Circumstances to Our Refund and Returns Policy
Although refunds are generally not available, certain situations may be reviewed individually. We may consider a refund under the following conditions:
- Duplicate purchases: If you accidentally purchased the same product more than once, and can provide proof of duplicate charges.
- Technical issues: If you are experiencing verified technical problems that prevent you from accessing or using the product and our support team is unable to resolve the issue within a reasonable timeframe.
- Accidental purchase: If the product was purchased in error and has not been accessed, downloaded, or used in any way.
To request a refund, please contact us at info@ellywebis.com within seven (7) calendar days of your purchase. Make sure to include your order number and a brief explanation of the issue. We will review your request and respond as soon as possible.
4. Unauthorized or Fraudulent Transactions
If you notice a payment you didn’t authorize, please contact your bank or payment provider immediately. Then, let us know at info@ellywebis.com so we can investigate from our side. Although we can’t issue refunds for third-party fraud, we will support you during the process.
5. Support and Issue Resolution
Before requesting a refund, we highly recommend reaching out to our support team. Many issues are simple to fix, and we are here to help. Whether you’re having trouble downloading a file or using the product, we’ll do our best to resolve it quickly.
Support is available by email at info@ellywebis.com, and we typically respond within 24–48 business hours.
6. Responsibility of the Customer
Please make sure your system is compatible with our products before purchasing. We are not responsible for problems caused by incompatible devices, browser settings, or third-party software. Always back up your purchases and keep your confirmation email for future reference.
We also strongly recommend backing up your downloads and keeping a record of your purchase receipt for future reference.
7. Policy Updates to Our Refund and Returns Policy
We may update this policy at any time, with or without notice. The latest version will always be available on this page. We recommend checking back regularly to stay informed.
8. Contact Information
If you have questions about this Refund and Returns Policy, please contact us at:
Ellywebis
Email: info@ellywebis.com
Website: www.ellywebis.com